Believe in leadership
Great leaders build credibility through trust, authenticity, and five key practices: modeling values, inspiring vision, challenging processes, enabling others, and encouraging the heart. Leadership is a relationship requiring genuine human connection, not a title or destination—it’s a continuous journey developed through coaching, practice, and personal commitment to doing what you promise.
“The Smiling Assassin”
Discover how to handle “smiling assassins”—the one negative evaluator among many positive ones. Learn strategies for trainers to address disgruntled delegates constructively and maintain confidence after mixed feedback.
Is ‘sorry’ really the hardest word? Exploring the big effect of this little word
Sincere apologies can significantly impact workplace mediation and difficult conversations. An effective apology requires genuine empathy, acknowledgment of responsibility, and evidence of changed behavior—not just the word “sorry” itself. Understanding what people truly need from an apology can transform conflict resolution outcomes.
Memorable Sales Techniques
The author seeks memorable sales stories—both positive experiences with exceptional salespeople and negative encounters that frustrated or angered customers. Share your tales to help compile real-world examples of effective and ineffective sales techniques.
Why Pokémon Go is the ultimate mobile training
Pokémon Go demonstrates key principles of effective mobile training, from leveraging real-world environments and augmented reality to enabling practice during brief breaks anywhere, anytime. Like the game, mobile training requires repeated practice to master skills and encourages users to step outside their comfort zones toward expertise.
Soft Skills Secrets: Lady Diana
Lady Diana possessed remarkable soft skills that made her one of the world’s most beloved figures. Her ability to identify with ordinary people, maintain an enigmatic yet authentic presence, and champion the underprivileged endeared her to millions despite her royal status.
How well do you know Equal Opportunities Legislation?
Test your knowledge of UK equal opportunities legislation with this four-question quiz covering genuine occupational qualifications, religious accommodations, recruitment interviews, and disability discrimination in the workplace.
Leadership development: a leap of faith?
Leadership development programs demonstrate measurable impact on organizational performance, despite being difficult to quantify directly. Research shows that effective senior leadership teams generate lasting financial gains, improved strategic execution, and stronger stakeholder confidence across high-performing organizations.
Sales Planning Exercises
Discover practical training exercises for advanced sales planning to develop your team’s strategic skills. From forecasting simulations to pipeline management drills, these exercises help sales professionals master complex planning techniques and improve performance metrics.
How to maximize your compliance training impact
Maximize compliance training impact by implementing burst learning modules, creating memorable campaigns, using thoughtful gamification, and incorporating real employee scenarios. These strategies help organizations deliver personalized, engaging training within budget constraints while improving knowledge retention and regulatory adherence.
How to create a good presentation
Learn the key aspects of creating an effective presentation with expert tips on delivering confident, engaging talks that keep your audience interested instead of bored.
Motivation is the ‘root cause’ of culture and performance
Employee motivation is the fundamental driver of culture and performance, rooted in personality, self-concept, and expectations. Research shows 73% of employees lack engagement, yet understanding what truly motivates people—beyond compensation—can dramatically improve performance and outcomes.
EQ vs IQ in the workplace
Emotional intelligence (EQ) increasingly outweighs IQ in determining workplace success, particularly in leadership roles. Unlike fixed intelligence, EQ—encompassing empathy, adaptability, and social skills—can be developed throughout life and is crucial for building strong relationships and thriving in today’s competitive job market.
Those Conversations We’d Much Rather Not Have
Difficult conversations often feel unavoidable, but avoiding them typically makes situations worse. Managers need the right skills and emotional intelligence to handle these discussions constructively, addressing underlying issues while maintaining professional relationships.
Great delegation or passing the buck?
Effective delegation requires clear planning and communication, but poor delegation often leads to demotivation and low productivity. Learn 10 essential steps—from identifying the right task and person to monitoring progress and keeping stakeholders informed—to become a better delegator.
Sales Training – Looking for a provider to deliver Sales Training & Closing the Deal
A multinational recycling company seeks a sales training provider to help their European team improve closing techniques, value proposition communication, price defense, and upselling. The provider must deliver training across multiple European countries and potentially in different languages.
Optimism as a Skill
Optimism is a learned skill that significantly impacts performance and team success. Research shows negative experiences have greater influence on behavior than positive ones, yet cultivating optimism through deliberate practice can transform how we communicate, lead, and achieve goals.
There’s a link between assessments and performance
Research by Aberdeen Consulting reveals that organizations using assessments consistently throughout their talent lifecycle—including recruitment, succession planning, and development—significantly outperform others in employee retention and performance metrics. Success factors include defined competency frameworks, clear organizational language, and leveraging technology to create engaging assessment experiences.
5 tips for finding the right e-training partner
Selecting the right e-training partner requires thorough research into their reputation, features, technical capabilities, and support services. This guide covers five essential tips, including verifying positive reviews, prioritizing key features, ensuring software integration, evaluating support quality, and confirming ongoing innovation to meet future needs.
The way mobile training enhances the learning effect
Mobile training enhances learning effectiveness by enabling employees to practice communication skills more consistently throughout the week and day. Unlike traditional online training concentrated on specific days, mobile apps facilitate regular practice sessions across weekends and evenings, distributing training more evenly for better retention.