Training by Text Message
A training company is set to use text messaging to reinforce learning when delegates return to their normal roles.The service from sales training company TACK International provides regular ‘bite sized’ reminders and advice to help delegates apply what they’ve learned on their sales training programmes once back in the office or the field. Delegates receive […]
New Chartered Status for Health and Safety
A new Chartered Status for health and safety practitioners will lead to better business decisions and safer workplaces, the Institution of Occupational Safety and Health (IOSH) has said.To achieve chartered status, practitioners will have to undertake Initial Professional Development (IPD) and enrol on mandatory Continuing Professional Development (CPD). There’s also an open book assessment and […]
Free Skills Check Up for Engineering Firms
Engineering employers who need to improve the skills of their employees are being offered a free assessment to help them identify the future skill needs of their workforce. SEMTA, the Sector Skills Council for science, engineering and manufacturing technologies, is piloting a scheme aimed at engaging with engineering companies in England that employ fewer than […]
Skills Wish of London Firms
Nearly half of London’s business owners put skills at the top of their wish list according to the findings of a new survey of over 900 small and medium sized businesses in the capital. Undertaken by Business Link for London, the small business advice and support service for the capital, the survey revealed that 43% […]
The Way I See It… Honing Telephone Skills
The survey ‘Buyers Views of Salespeople 2005 – Changing Perceptions’ by TACK International found that 69% of buyers rate the quality of telephone communication from supplier salespeople as merely ‘fair to poor’. Hugh Alford of TACK looks at the lessons that can be taken from its findings. All sales contact with the customer requires thorough […]
Supermarket Embarks on Intensive Training Programme
Supermarket chain Sainsbury’s is rolling out an intensive training programme for all its staff as part of a strategic overhaul.The retailer is launching a £10m marketing campaign called “Try Something New Today”, fronted by Jamie Oliver. It will include all areas of the company’s operation with staff training at its core. Justin King, Sainsbury’s chief […]
Training Key to Tackling Workplace Bullies
Training is the most effective method of countering workplace bullies, according to a study by the Chartered Management Institute (CMI).A survey of 512 executives across public and private sectors found that bullying is rife with psychological intimidation seen as the biggest problem. The research found that the most common forms of bullying are misuse of […]
Brown Spells Out Commitment to Skills
Chancellor Gordon Brown reiterated his vision for a high-skills Britain, this week.Speaking at the TUC Conference in Brighton, Brown said that skills were essential to Britain remaining competitive on the global stage. “It is because increasingly it is the skills of working people that gives companies value and gives nations comparative advantage, that new principles […]
UK Skills at Risk from Complacent Bosses
Complacent employers are ignoring the training and skills needs of their staff and could pose a long-term threat to the UK’s economy, according to a major new study. Three in five employers admit that problems are looming as the workforce ages while the level of training remains static, according to the report, commissioned by Skills […]
Trainer’s Tip: Conflict Resolution
How do you prevent a difference in opinion becoming a full-scale conflict? Rich Lucas has some advice. I’m an approved self protection instructor, we deal with conflict resolution with an ABC methodA – Avoid conflict if possible, prevention is the best cure.B – Breathe deeply, don’t take it personally or get upset.C – Control your […]
Employers Commit to Training as Skills Shortages Bite
Nearly all employers feel that skills shortages are having a negative impact on their business, according to research from the Confederation of British Industry (CBI).The survey, of 1,000 UK employers, found that 86% said that shortages had impacted on performance over the past 12 months. A third of employers described this negative impact as “serious”.The […]
UK Management Skills Gap with Europe
Formal management qualifications in the UK do not necessarily result in effective management skills, according to a study into management training and development in Europe. The six-country comparative study supported by the European Union, by authors at Brunel University and Birkbeck College also found that despite this shortcoming, human resources and development managers in the […]
Trainer’s Tip: Serving Up Time Management
This week’s tip from TrainingZONE member Myrta Stager, to be used at the start of a session on time management, demonstrates just how much delegates have on their plates. For an activity to demonstrate how much your audience has “on their plate”, provide each participant a paper plate and a stack of sticky notes. Pick […]
Bosses Cite Importance of Stress Management
The skills to manage stress effectively are crucial for a successful business career, according to two-thirds of bosses questioned in a new survey.The study by communications consultancy the Aziz Corporation found that most managers (92%) felt that placing staff under a certain degree of pressure could have positive results, ensuring that targets and deadlines are […]
Feature: Feedback Culture – Avoiding the Blame Game
If you are training staff to give feedback but not how to receive it, you may be storing up more problems than you are solving, according to Clare Hollett, Managing Consultant at Blue Sky Consulting. Feedback culture are business buzz words at the moment. Everyone wants it, some even say they’ve got it, but in […]
Hilton University Proves its Worth
Hotel company Hilton International has found a significant link between employee development and reduced staff turnover. In a survey completed by 1,854 employees across all parts of Hilton International’s business worldwide, 37% felt that being offered development opportunities is the most important factor in them deciding to continue their career with Hilton. A further 50% […]
Tricks of the Trade: Speed Reading
In the third instalment of our Tricks of the Trade series, Clive Lewis, MD of Illumine, highlights why speed reading is so valuable in business. Click here to read part one: The Ultimate Aides Memoire and read part two: Mind Maps here. Why do we need to speed read? Aren’t we under enough pressure at […]
ALI Inspectors Report on Training Down Under
Inspectors from the Adult Learning Inspectorate (ALI) believe that Britain has lessons to learn from vocational and educational training in Australia.ALI staff, together with colleagues from the Department for Education and Skills, the Learning and Skills Council, the Sector Skills Development Agency and Qualifications and Curriculums Authority, spent two weeks visiting training providers, colleges, federal […]
LSC Builds Links with Big Brother Winner
The Learning and Skills Council (LSC) is supporting Big Brother’s Craig Phillips in his new venture to help address Liverpool’s construction skills gap. More than 8,000 extra construction workers are needed in Liverpool to complete vital building work before 2008, when the city will host the European Capital of Culture, according to a report by […]
The Way I See It… Escape the Stress Trap
Coach Graham Alexander reveals the secrets to achieving a more palatable work/life balance highlighting two examples of senior executives who managed to escape the stress trap. There is no escaping stress in the workplace. In the UK, we are now working longer hours than ever before, juggling work commitments, families, friends and fitness – the […]
