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Hilton University Proves its Worth


Hotel company Hilton International has found a significant link between employee development and reduced staff turnover.

In a survey completed by 1,854 employees across all parts of Hilton International’s business worldwide, 37% felt that being offered development opportunities is the most important factor in them deciding to continue their career with Hilton. A further 50% said that although it isn’t the single factor, the opportunity to develop professionally is very important to them.

Hilton employees globally can access a wide range of learning activities through the Hilton University, the group’s online learning platform. They can also use the Hilton University Bulletin Board, which is used increasingly to share ideas and best practice with colleagues in other countries.

According to Hilton International, 100,000 e-learning courses have been completed since the launch of the Hilton University in February 2002.

The survey also found that 90% of respondents said that Hilton University helped them with their professional development. Almost all – 98% - said that they would recommend Hilton University to colleagues.

Commenting on the survey findings, Maarten Staps, International Learning and Development Manager for Hilton International said: "We are committed to ensuring that we offer the best learning experiences to our team members, so it is encouraging to see real proof that they are using the Hilton University for both professional and personal development.

"Our focus will continue to be on the quality and relevance of the learning activities available through Hilton University. However, the increase in employee loyalty and the potential reduction in staff turnover as a result of this commitment is a welcome knock-on effect."

The survey, whose participants remained anonymous, took place online during the summer of 2005


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