Training Cycle video recommendations
Hi I'm looking for a short video which explains the training cycle in a fun way. many thanks HiI'm looking for a short video which explains the training cycle in a fun way.many thanks
Soft skills secrets: let’s look at President John F Kennedy
Born on this day, 29th May 1917, John Fitzgerald Kennedy was president for 1036 days, has had over 40,000 books written about him and is the president that most Americans would like to see immortalised on Mount Rushmore. Famously charming, we look at JFK’s soft skills style secrets. JFK’s childhood shows little sign of the […]
Spreading the word: how language can help L&D
Designing courses, curriculums and content for learners within your place of work is all very well, but what happens if that material simply sits on a learning system gathering (virtual) dust? If you want to motivate people to use it, you need to change people’s perceptions of what L&D can actually do for them. And […]
3 ways to boost engagement in online training
By default, mandatory training, or mandatory anything for that matter, is not fun. And probably, at least some of your participants were mandated to follow your training. Having them show up for a live training session in which they have no other choice than to participate is one thing. But how do you motivate them […]
EQ vs IQ in the workplace
I’ve always been fascinated by Emotional Intelligence. Conventional intelligence (IQ) is so obvious, tangible, easy to measure. Someone is considered smart if they can reel off facts, retain information or have a high level of technical skill of some kind. These people are guaranteed to succeed, right? Not necessarily. I’ve often come across people who […]
The improvements to TrainingZone continue at pace…
Since our redesign over a year ago, we've been constantly striving to make TrainingZone as intuitive and pleasant to use as possible for our readers. As well as the aesthetic changes, we've tried to make the site easier to navigate, and show you more of the content you enjoy reading. I thought it was about […]
Shaping the Company Culture After a Significant Business Change
Every business has culture, regardless its size, industry, or age. What separates successful companies from their competitors is the ability to leverage culture to bolster their business goal. It calls for engaging hearts and mind of employees and creating an environment where employees are inspired to achieve extraordinary results. Today, organization culture has received tremendous […]
Don’t control email – knock it on the head
In your organisation has email communication and overload ever been raised as an issue: – in a staff engagement survey?– in a management meeting?– at an away day focused on smarter working? Often the problem of email raises its head and plans are made to tackle it once and for all. But then other higher […]
From another planet? 5 ways to grow your business with social media
It might be because I'm a child of the 60s,when the only technology we had was a black & white TV and a fridge, but I don’t totally get social media. Or maybe my teenage son is right when he puts it down to my basically being stupid. Or maybe it's just difficult. Whatever the reason, […]
How effective communication is the catalyst for great engagement
L&D and HR are responsible for communicating and publishing some of the most read materials in an organisation. It is therefore one of the areas that can have the biggest impact on employee and learner engagement. To overcome learner apathy, L&D have to work harder than ever to ensure that their content and message attracts […]
Presenting a training course with passion
I have recently had feedback that one of my team members is delivering the content of the induction well but there is a lack of charisma and passion about the topic making it come across as monotone. I am looking to enroll them in a presentation skills course, but want to know if anyone has […]
A or B?
6 Days ago I posed a question illustrating two training room layouts as per the picture below. One had only documents and papers lying on the table, the other was strewn with materials for fidgeting, handling and playing with. The question was simple; You're attending a training event, you enter the room, which table layout […]
Leadership figures in focus – Napoleon Bonaparte
Professor Stephanie Jones is co-author of the book Napoleonic Leadership – A Pact with Power. Napoleon as a leader was complex and is a challenge for us to understand, despite dozens of new studies appearing as the 200th anniversary of his defeat at Waterloo approaches – in June 2015. Watch out for many TV shows and […]
Are You Sick And Tired Of Accidental Managers?
British workers rate the standard of their managers as “significantly below” leading countries…so why does the cult of the gifted amateur prevail? We’ve made no secret of the dangers of bad management, or the risks of being promoted into a managerial role…and it seems a lot of us are becoming sick and tired of working […]
Invite conflict, relish frustration
I have just come away from another workshop, with another group of clever and hard working project people, in another “fast pace” global firm. Wherever I go the simple message seems to be the same, think slow at the start to move fast later. Despite Aesop and countless other story-tellers before and since, we seem […]
Is cold calling a vital or redundant activity?
Many regard cold calling as an obselete activity, however as part of a training organisation which offers cold calling training solutions to a range of blue chips and SMEs we are seeing that it continues to be one of the best ways for generating leads. For our clients what has changed is not a fundamental […]
Can A Western Sales Training Methodology Work In Non-Western Markets?
Companies with sales teams both big and small should have a sales methodology – a system sales reps follow in order to win deals. There’s a lot of options out there. Some of the bigger, more widely used, methodologies include SPIN Selling, Bosworth’s Solution Selling, Miller-Heiman’s Conceptual Selling, or Sandler. All of these can be great systems […]
Building language skills in 2016
With the New Year under way, now is the time to examine business plans for 2016 and ensure that resources are allocated appropriately to support training and learning & development programs for employees in the coming year. Language Learning Drives Profit Globalization has changed the face of business and workforces have become increasingly diverse. Companies […]
Body language on the phone? You must be joking!
You could say that because body language is non-verbal, then it is impossible to read the other person’s body language over the telephone – you can’t see them! However surprisingly there are a number of body language indicators that could be detected. These include: Smiling on the phone. It lifts the tone of the […]
customer services training
i am a new trainer and wondering if anyone can help with ideas for customer training many thanks trev noble i am a new trainer and wondering if anyone can help with ideas for customer trainingmany thankstrev noble
