This is our Pride
Jack Mizel, Pride365 CEO and LGBT+ activist, shares his Pride journey and urges us to use meaningful DEI discourse to make the world a better place.
Equipping managers of distributed teams: Three lessons from Dropbox
Learn how to successfully equip managers of remote teams with these three golden rules.
Ten tips for a successful hybrid meeting
From technical glitches to participants talking over one another, hybrid meetings require thought and planning if they are going to be a success.
Team coaching: How to optimise your teams for the new world of work
As businesses deal with ever more complexity and uncertainty, team literacy and effective collaboration will become essential to business success.
Shake Off Those Taboos – And Talk!
“You know he’s one of those…” She looks around, before she leans close to her friend, heaves her bosom and, her tongue thick with discomfort, whispers with exaggerated mouth movements, “homothexual”. I’ve spent a very happy half hour trawling through old clips on YouTube searching but I can find no evidence that Les Dawson’s wonderful […]
Beware of these customer service training mistakes
Customer service is the lifeblood of organisations – small, medium or large. One bad experience can make 91% of customers leave the brand without explanation. No wonder, market leaders like Amazon are working towards becoming the most customer-centric company. Delivering a stellar customer experience starts with a customer service training program. A well-designed training program […]
How World Vision UK are addressing equity, diversity and inclusion
Learn key lessons from World Vision UK’s approach to equity, diversity and inclusion.
The elusive learning culture: Can we really define it?
We often find ourselves immersed in the learning culture conversation, but do we really know what it means and what we’re aspiring to achieve? It’s a pretty commonly used phrase, but when I ask people what they mean by ‘learning culture’, the closest I get to a definition is ‘a culture in which people learn?’ […]
Customer education: The key to successful product onboarding?
The L&D function is primarily geared towards training and developing employees. But what about your external customers?
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Why social learning will be even more vital in the future of work
A problem shared is a problem halved for L&D practitioners.
Why coaching without contracts is a con trick
Professional, competent coaches use contracts. If they don’t, it’s a con trick.
Customized Gift Card Boxes And Their Uses
Gift card boxes enhance your product more elegant. Its amazing packaging makes your gift products make unique and different from others boxes. We provide the extra convenient packaging boxes with the logo. We also guaranteed these boxes protect your elements of packaging boxes. Showing love to someone is a peculiar joy for us. However, the […]
The anxious leader: why good leadership is about authenticity, not confidence
Authenticity trumps false confidence during these difficult times for leaders.
Take part in TrainingZone’s 2021 readership survey!
For every completed response, we’re donating £1 to the UN Refugee Afghanistan Appeal.
Coaching: three powerful questions to challenge your learners
Leaders who coach have a powerful advantage of those that don’t at the moment – but successful coaching comes down to asking the right questions.
Positives of Learning From Mistakes as a Leader
Making mistakes has become somewhat synonymous with failure and that it is wrong for mistakes to have been committed, but from making mistakes you can accelerate your learning and resilience as a business owner and leader, and even thrive from there on because of them. The pandemic has been the catalyst for so many businesses […]
Onboarding: How L&D can contribute to securing the future
How can L&D best support organisations to become employers of choice while helping new entrants assimilate into the workforce?
How to develop career starters in a hybrid workplace
Disruptions to our working practices have caused a disconnect for many new employees. Now is the time for L&D need to focus on collaboration and communication
We need to ‘build back better’ work conversations
Employees always knew they’d be going back to a different kind of workplace. New health and safety measures; more automation; less contact time; more options for remote working. But there’s something more fundamental happening underneath all of that. The nature of our conversations at work has seen a step-change. That means implications for HR and training […]
