Trainer’s Tip: Dealing With Customer Complaints
Learn practical strategies for improving your team’s customer complaint handling skills. This trainer’s tip recommends targeted workshops on questioning, objections handling, and presenting benefits, followed by one-on-one coaching for phone-based staff rather than extensive classroom training.
Trainer’s Tip: Trainer Freelancing – The ‘How To’
Learn practical tips for starting a freelance training career, including networking strategies, registering on trainer platforms, and managing costs effectively. Gary Gorman shares nine essential insights for building a successful independent training business.
Trainer’s Tip: Assertiveness Warm-up/Energiser
Learn to identify and practice assertive communication with this engaging warm-up exercise. Participants analyze real-life scenarios to distinguish between assertive, passive, and aggressive responses, building confidence in handling difficult workplace and personal situations.
Trainer’s Tip: Preparation to Delivery Formula Revealed
Discover the preparation to delivery formula for training sessions and how it varies based on factors like trainer experience and course complexity. Learn why the common 1:3 ratio may not apply to all training scenarios and practical guidance for calculating realistic prep time for your team.
Trainer’s Tip: Induction Icebreakers
Learn how to run “two truths and one lie,” a simple and effective icebreaker for training inductions. Delegates write personal facts and falsehoods, then the group guesses who wrote each slip and identifies the lie—requiring minimal prep and boosting creative thinking.
Trainer’s Tip: Life Lessons
Stephen Berry, Training Director at Neos Learning, shares key life lessons for success: prioritize meaningful relationships and fulfilling work over career advancement, master communication skills, stay true to your values, and don’t follow business fads blindly.
Trainer’s Tip: Setting Up An Internal Training Programme
Learn the seven essential rules for creating an effective internal training programme, from conducting needs analysis and developing learning outcomes to evaluating success using the Kirkpatrick model and providing ongoing coaching support.
Trainer’s Tip: Time Management For Trainers
Manage your training workload effectively by respecting your energy levels and adjusting tasks accordingly. This trainer’s tip explores how understanding your emotional state after training sessions—whether drained or energized—helps you tackle the right work at the right time for maximum productivity.
Trainer’s Tip: Course Evaluation
Course evaluations work best when you focus on actionable feedback, mix tick boxes with open questions, and consider discussion groups for deeper insights. Ask only about areas you can actually change.
Trainer’s Tip: Prioritising Training Requests
Prioritize training effectively by asking managers and senior staff to identify their three key business needs, then validate those priorities with focus groups. This simple approach aligns training efforts with immediate organizational goals while uncovering longer-term development opportunities.
Trainer’s Tip: Performance Management Game
This performance management exercise divides participants into teams that create either a picture, play, or song to reinforce event learning messages. Groups have 30 minutes to complete their creative task, then present their work to the larger group, making it an engaging and inventive way to reinforce training concepts.
Trainer’s Tip: Corporate Inductions
A comprehensive corporate induction should cover health and safety, company policies, organizational overview, and culture to give new employees their first real insight into the company. Make inductions interactive and engaging rather than relying solely on presentations.
Trainer’s Tip: Voice Control
Learn practical techniques to protect your voice while training, including speaking less, listening more, and using fewer words. Discover helpful resources on voice control, the Alexander technique, and remedies like licorice lozenges that actors use to revive tired voices.
Trainer’s Tip: Age Discrimination Awareness
Jennifer Topping outlines her organization’s age discrimination awareness training approach, including policy audits, in-house exhibitions, affordable trainer sessions, and implementation day communications to prepare for new legislation.
Trainer’s Tip: Bringing Training to Life
Trainer Rich Lucas shares practical strategies for making employee training more engaging, including interactive presentations, games like Pictionary, and using real-world props to illustrate key concepts rather than reading policy documents verbatim.
Trainer’s Tip: Six Thinking Hats
Learn six practical tips for using the Six Thinking Hats method in workshops. This creative thinking tool helps groups challenge assumptions and develop better solutions by systematically exploring ideas from different perspectives.
Trainer’s Tip: Beating The Post-Lunch Training Lull
Combat post-lunch training fatigue by serving light meals, encouraging outdoor walks, and using breathing exercises and stretches to re-energize delegates before afternoon sessions.
Trainer’s Tip: Saying ‘No’ Activities
Learn practical exercises to develop assertiveness skills by practicing saying “no” in realistic scenarios. These quick activities emphasize direct refusal without over-explaining, helping you establish healthy boundaries in personal and professional situations.
Trainer’s Tip: Housekeeping
Cover essential “housekeeping” items at the start of training events, including fire procedures, facility locations, course timings, meal arrangements, and mobile phone policies to ensure participants feel informed and comfortable.
Trainer’s Tip: Distance Learning Material
Learn expert strategies for creating effective distance learning materials, from focusing on content and audience needs to designing visually appealing, user-friendly resources with practical support structures.