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Technical Content Communication

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Hi everyone.  I'm looking for the forums help and hoping someone can recommend some good resources.

A colleague of mine has asked if I can recommend any resources to up skill a member of her team who is responsible for communicating technical content and processes to a large audience in written format.  My colleague provides feedback to support her team member and is looking for additional resources to help.

This could be in any format book, e learning, face to face etc.

Also does anyone know of any recognised qualifications that someone might complete working within a process comms team?

Your help would be greatly appreciated.

Many thanks.

Julie Grundy

2 Responses

  1. Type of Communication training required?

    Hi Julie

    I am not sure if the problem you are outlining is a delivery problem for the individual ie do they need help with communicating technical detail or whether they are having problems disseminating this information around the group.

    If it is the latter then accessing technical data from sources on the internet and providing links to an intranet is a solution. Couple this with email related workflow and on-line testing and you can provide an effective method of keeping people up to date and monitoring their capabilities at the same time. The following companies all have useful tools: http://www.solearn.com, pearsonvue, questionmark.

    Hope this helps

     

    Penny

     

  2. Information Design

    Hi Julie

    From my own experience, technical information is often effectively relayed when it is presented as a diagram or a graphic, and also when referencing the task(s) that the audience will ultimately use the information to perform.

    When delivering technical content to an audience, having a good grounding in information design usually helps. Crudely put, information design concerns itself with breaking down and presenting complex information so that it can be understood easily by an audience. This website has a list of publications, journals etc. that might help or give you (your colleague) a streer:

    http://www.informationdesign.org/index.php

     

    It’s also worth having a thinking about cognitive load theory, particularly if your colleague is thinking about using e-learning. There is a good introduction to it here:

    http://www.learningsolutionsmag.com/articles/498/nuts-and-bolts-brain-bandwidth—cognitive-load-theory-and-instructional-design

    So, sorry, no specific resources but hopefully some helpful advice. 

    Best wishes, James

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