No Image Available

Seb Anthony

Read more from Seb Anthony

googletag.cmd.push(function() { googletag.display(‘div-gpt-ad-1705321608055-0’); });

Telephone networking/supervision


Hi People
I work mainly in the healthcare sector and want to link a group of people who 'never have time' together on a telephone once every couple of weeks for about 45 mins-1 hour. I have a potential company in mind for this but am looking for anything as regards guidelines or relevant articles ....groundrules? for acting as a facilitator or being part of the group using this method of networking. What are the likely banana skins? I consider myself to be a reasonably skilled group faciliator in face to face encounters but not on the telephone. Many thanks
john driscoll

One Response

  1. Telephone networking/supervision

    We have used teleconferencing for the same reasons. It is not ideal but it is better than nothing. One great advantage is that it can clarify people’s stance on issues.

    There must be one facilitator who

    States the purpose of the meeting
    Refers and sticks to the stated agenda
    Discuss what is appropriate to discuss and be prepared to halt discussions if things turn nasty
    Is prepared to ask questions of all participants, not just the loudest
    Defers topics that obviously need more information gathered
    Start and end the meeting strictly on time and ‘controls the crowd’

    Ground Rules

    Introduce everyone first with their full name and title
    Have a contingency plan if anyone is disconnected.
    No one speaks without mentioning his or her name first: E.g. “John from Midlands speaking…I think that…”
    Suggest that each person takes the call in a room free of distractions and noises
    Send out an Agenda one week in advance and state an exact starting time and finishing time
    Allow people reasonable time to prepare for the discussion
    If possible send out necessary reading before the conference
    Nominate a meeting taker who does not have a vested interest in the discussion (Their notes tend to be unbiased)
    Always follow up the conference by sending out minutes from the meeting

    Banana Skins

    (Some are obvious items but seem to become exaggerated when listening over the phone)

    People mute their phone and hold personal ‘sub-discussions’ during the session
    Cannot judge facial expressions
    Phone disconnections
    People who take the call outdoors. Unfortunately, you get to hear everything that is going on in the background as they speak
    People read emails and SMSs during the session
    People who have an ‘axe to grind’
    People who want to humiliate others publicly

    Recently we held an hour’s teleconference about an ongoing project. It was the first time that all stakeholders were involved. The facilitator followed the above guidelines and the outcomes where reasonable and positive.

    Hope this helps.


Get the latest from TrainingZone.

Elevate your L&D expertise by subscribing to TrainingZone’s newsletter! Get curated insights, premium reports, and event updates from industry leaders.


Thank you!