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telephone skills

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We have a team of IT consultants who delivers training over the phone.

I'm looking for a training provider who will have a programme to develop their telephone skills

regards
Nathalie Maillet

nathalie maillet

12 Responses

  1. Telephone skills
    I recommend you try train4change. They specialise in all types of customer service training including telephone and call centre work. They use interactive methods including actors in their training who are highly experienced in adopting any technical or industry behaviours and terminology. Contact is Paul Hargreaves 01793 778220 http://www.train4change.com

  2. be delighted
    to help you with this. my company have expereience of different communication courses, some sales, coaching remotely and delivering service. PLease feel free to contact me if you would like further details.
    thanks

  3. Can Really Help You with This
    Hi Nathalie,

    At JJ Learning Solutions we have done extensive work on this within some of the blue chip companies in the Contact Centre Sector and our fully interactive methods, combined with coaching have really made a big difference to the business. Contact us by e-mail at jjlearning@btinternet.com if you want any further information

  4. Telephone Helplines Association
    The THA can offer you telephone skills training for your team. We have 10 years experience and work extensively with the public and voluntary sectors.

    For more information, visit our website http://www.helplines.org.uk or call us on 0845 120 3767

  5. Telephone training offered
    Nathalie,
    I specialise in tailored in-house telephone training and have helped many IT companies in this area.
    Contact:
    Hilary Wienand
    Tel. 01264 736500
    Mob. 07778 869192
    Regards

  6. Telephone skills
    I would recommend Quest4 consulting on this one. Chris Walker is the lead guy and has vast experience in the Call Centre world and specifically telephone skills. I can pass his e-mail and number onto you.

  7. Telephone Skills
    ProSkill Learning Ltd offer Customer Services programmes covering telephone skills, call centres, questioning & listening skills etc. Our Customer Service training consultant has over 10 years experience in this field. Our programmes are totally bespoke and can be tailored to the needs of the individual, team or organisation. Our training consultant would work closely with the you to ensure that your totally bespoke training course is designed and delivered to maximum effect. Our courses are designed to be “multi-sensory”, reinforcing the learning and creating a lively and interactive training experience.

    For further information regarding the content of our programmes and our philosopy, please visit our website at http://www.proskill.co.uk or alternatively contact me on 01789 734343.

  8. Many thanks
    Anita

    Many thanks for your email.

    I would very much appreciate it if you could forward me your email address so that I can pass on to you the TNA that we have done.

    kind regards
    nat

  9. Telephone Skills
    Hello Nathalie,

    My previous reply seems to have disappeared into the ether, so again:

    I have helped a number of IT companies in this area, please contact me for more details.
    Tel: 01264 736500
    Email: hilary@hbt.go-plus.net

    Best wishes
    Hilary Wienand

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