I am about to write a one day telephone techniques workshop session for a client and before searching my bookselves, the internet and my garage with 20years of L&D rubbishI wondered if anyone has any materials they would be prepared to share with me? Happy to exchange anything that anyone might need,
For the 3 people that replied to my "Associate" question THANK YOU. Last week I did 154 E Mails to various companies.......we will wait and see!
Regards
Karen
karen harrs
5 Responses
My resources
Hello Karen
I have a presentation on dealing with angry / upset customers on the telephone which I am happy to share with you.
E-mail me and I can send it, alternatively give me a call and I can discuss it further with you.
Regards
Steve
[email protected]
01738 638323
Teephone Techniques – One Day Session
Hello
I have some exercises I can send you if you still need them?
Lucy
Response
Please if you have them and don’t mind
Regards
Karen
Telephone Techniques
Hello again
I can email them over if you let me have your address?
Thanks
Lucy
Telephone Tech’s
Thanks Lucy
[email protected]