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Seb Anthony

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Telephone Techniques


I am about to write a one day telephone techniques workshop session for a client and before searching my bookselves, the internet and my garage with 20years of L&D rubbishI wondered if anyone has any materials they would be prepared to share with me? Happy to exchange anything that anyone might need,

For the 3 people that replied to my "Associate" question THANK YOU. Last week I did 154 E Mails to various companies.......we will wait and see!
karen harrs

5 Responses

  1. My resources
    Hello Karen

    I have a presentation on dealing with angry / upset customers on the telephone which I am happy to share with you.

    E-mail me and I can send it, alternatively give me a call and I can discuss it further with you.


    [email protected]
    01738 638323

  2. Teephone Techniques – One Day Session
    I have some exercises I can send you if you still need them?

  3. Telephone Techniques
    Hello again
    I can email them over if you let me have your address?


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