No Image Available

Seb Anthony

Read more from Seb Anthony

googletag.cmd.push(function() { googletag.display(‘div-gpt-ad-1705321608055-0’); });

Telephone techniques – help required


I am creating a Telephone techniques training course and would appreciate input from anyone who has run one before.

Andie Lucas

5 Responses

  1. Business English Perspective
    I have put together courses of this nature for non native speakers of English, but would be interested in knowing what you have in mind for native speakers. If you are interested in putting together an ebook course book, I would be interested in working with you on that.

  2. Telephone Techniques for Call Centre staff

    I have done many for call centre staff. What kind of input specifically were you after? I’d be glad to help.


  3. How much time do you have to put a session together?
    If you are pushed for time to put this together have a look at: and both have trainers ready packs that will meet your needs or you can purchase individual modules.

    learning matters have a module called “telephone service skills” which should give you a great starting place. Equally Fenman have a suitable offer called”50 Top Tips for Effective Telephone Communication”

    These type of packs provide a wonderful starting point if tou are new to a topic area.

  4. Telephone Techniques
    I use a Call Assessment Checklist as part of my telephone techniques training. It breaks down the handling of the in-coming call into 6 areas – PARSAC – Preparation, Answer, Reason for call, Summarise and confirm, Action and Close, giving suitable behavioural examples for each area. It’s great for assessing test calls / role plays and really focuses delegate’s minds towards behavioural detail.

    I’m very happy to let you (or anyone else) have a copy – please email me at
    Happy Days!

  5. Telephone Techniques
    Hi Andie,

    I have a one day workshop looking at Telephone Techniques that you are more than welcome to have a copy of, along with accompanying material, please contact me directly.
    Many thanks


Get the latest from TrainingZone.

Elevate your L&D expertise by subscribing to TrainingZone’s newsletter! Get curated insights, premium reports, and event updates from industry leaders.


Thank you!