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Seb Anthony

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Telephone Techniques Video Footage


I am trying to source video footage linked to telephone techniques / customer service, similar to the old John Cleese videos.
Does anyone know any sites where I could download something similar, or point me in the direction of a provider who is reasonably priced.

Kind Regards
Angela Clifford

3 Responses

  1. Downloadable Videos
    Hi Angela!

    Video Arts now offers a digital download service itself and their two courses on telephone techniques are available in this new format:

    * On the receiving end – Making call centres more effective
    * Telephone behaviour – The rules of effective communication

    As you can pick and choose which chapters you use, the pricing is also quite advantageous, depending on how often you propose to run the clips.

  2. I’m interested too
    Sorry but I don’t know of a source, but would certainly be interested to hear what others can suggest. I’m just off to try U-tube!

    Judith Perle


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