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Telephone Training

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Hi, i am running a 3 hour telephone skills course and am looking for some information and exercises/fun scenarios and was wondering where the best place to source them?

thanks

6 Responses

  1. please define “telephone skills”…….

    ~do you mean "how to use a z5600 smartphone"

    ~Telephone selling

    ~Handling complaints over the phone

    ~Using a telephone rather than face to face meeting for performance management

    or what?

    Sorry if this sounds unhelpful but you are more likely to get a meaningful answer if you post more detailed question.

    Rus

  2. telephone skills course more information

    Thanks for the advice, it is much appreciated.

    I work at our local college and am running a telephone skills course for adults.

    This is to include telephone etiquette, communication the right way to get your message accross, positive phrases to use, difficulties of communicating via telephone, voicemail etiquette, handling difficult calls

    I hope this is a little clearer

    Lucy

  3. did you get the message I sent you?

    Hi lucy

    I sent you a private message in answer….did you get it?

    Rus

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