The call centre which I work for has always dealt with customer service issues only. The company is now expanding into telesales which shall require a substantial amount of retraining. Does anyone have any useful tips/techniques on the basics of sales training, or information on 'Off the shelf' training packages/research material. Thank you very much!
Helen Marshall
9 Responses
practical advise for sales professionals
Get me in to help and devise a training programme that you can administrate.
The Sales Game
Have you looked at The Sales Game? Many call centres are using this fun and interactive board game style resource to upskill customer service staff to proactively sell over the phone. Take a look at http://www.thesalesgame.co.uk for more information, or e-mail me to arrange a no-obligation demonstration.
Richard Anson Associates are a new consultancy company specialis
I have worked and trained extensively in a Customer Services enviroment and your request is a familiar challenge.
Would be happy to discuss the change you are seeking to make at anytime.
Best of Luck,
Richard Anson.
happy to talk – no obligations, no hassle.
happy to talk about your needs and ideas and share with you some of the experiences we have had over the years. No obligations on either party. Call me on 0161 875 0103.
We are working on a similar challenge in our company
Helen
We are currently looking at something similar to the Huthwaite “SPIN” model. It’s something that is used extensively in a f-f sales environment and we have found it sufficiently adaptable to the telephone environment. Give me a call if you want to talk it through.
[email protected]
Tel 07967 044479
we provide training
we provide multimedia based training on CD-Rom and online format.
We have a full range of courses and will be producing a course specifically for call centres including sales training.
I would very much like to discuss your requirements to see if their are any areas that we could work together on.
Please take a look at our website and feel free to contact me.
Kind regards
Martin Baker
Sales Director
Xebec McGraw-Hill
http://www.xebec-online.com
Telesales response
To discuss the information you require, please call Gail Bean on 01759 304321
Telesales/Customer Service
Hi Helen
My partner and I have extensive knowledge in Customer Service from working in this area and Telesales.
We can deliver nvq’s and inhouse Customer Service training.
Please feel free to email me and perhaps we could arrange to meet up and discuss what you may require with a presentation of ideas for you to think about at no obligation
Kind regards Sarah
[email protected]
Downloadable Sales Training Workbbok
Hello Helen
You might like to look at our Sales Training Workbook. It is used as courseware and as self study. Depending on what you want, it may fit the bill as it is. Alternatively, we also offer a customisation service. You can download a viewable version of the workbook. To do so, visit http://www.sandstone.co.uk/Download.html.
Alan Hunt, Sandstone Limited