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Seb Anthony

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Telesales/Telemarketing Training

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Hello everyone,
I have been asked to run some half-day training workshops with a group of about 20 telesales/telemarketing agents over the next few months, has anyone any material, slides, exercises, games etc. they have used before that would be of benefit that they would be happy to share- looking at the usual skills - listening, closing, questioning, building rapport, finding need etc..
many thanks in advance for you support and help
Buffy Sparks

3 Responses

  1. teambuild with a game
    Hi buffy

    Have you thought of using a game? I know of a thought provoking, effective (lots of listening, questioning required) game that might help with your groups interaction and bonding. It can be played with upto 30 people and can be used again and again

    [email protected]

    I’m happy to chat
    Lilamani

  2. Arian Associates Ltd
    We use a game called the EGGCERCISE which involves the use of a raw egg – it usually turns out to be a great fun, team building excercise as well as endorsing the ‘communication’ message.

    email us and we will send you a copy of the brief

    [email protected]

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