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Bhavna Patel

LDI Consultancy

Freelance L&D Consultant; Senior HR Advisor

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The ‘Best’ trainer/facilitator


I'm writing a document to profile what the ideal/best facilitator would look like, with the vision that they would facilitate in learning environments using advanced learning technologies...any thoughts? I have already captured good training knowledge and skills, what else would you be looking for?

3 Responses

  1. Creating a congenial learning environment is important

     Be it ILT or blended learning, a facilitator who creates a congenial, supportive environment helps learning happen. Such an environment fosters positive attitude where ideas, reflection and deep learning can happen.

    Providing regular benign monitoring and constructive feedback also plays a role in keeping the learner engaged and learning. Esp. in blended learning, learners opting out can be avoided, if the facilitator pays attention to each learner. Technology helps a lot too.

    Asking the right question to nudge those who are not active helps differently oriented learners.

    A good facilitator focusses on developing learning skills, in addition to sharing knowledge. Training is one of the few opportunities busy professionals receive to "shapen the saw" or "learn to learn better".

    A trainer who shares memory aids…which helps the learner refer back to the training experience, can be very beneficial. We are sharing our digested, structured knowledge.



  2. ideal/best facilitator

     hi there,

    Interesting question…I guess aside from a good knowledge and appreciation of the process and capabilities of the medium they are deliverying through (you mentioned Learning Technologies), they should have a number of core skills and behavioural traits. 

    On our train the trainer course we explore this very point as an exercise. 

    The most common responses that come back tend to be that they need to have excellent:

    • Gravitas
    • Empathy
    • Communication
    • Humility
    • Interpersonal and Rapport building skills
    • time management
    • (Industry/Organisational/Individual/Cultural/Subject matter) Awareness

    and in addition…they should look the part. Dress and atire relevant for the audiences expectations.

    Hope that helps



    twitter @TTHRC 



  3. Re: What does the best facilitator look look like…

    Me! (or Suzanne!!)

    But on a more serious note I would suggest the foloowing:

    • Fairly extrovert but not massivlelsy so
    • Emotionally intelligent / Self Aware
    • Good language skills – written and oral
    • Good raport building
    • Firm, fair and open
    • Able to move a discussion forwards by the use of a few simple sentances





    — Thanks Andrew Miller

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Bhavna Patel

Freelance L&D Consultant; Senior HR Advisor

Read more from Bhavna Patel

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