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Jo Wright

Coaching Culture Ltd

Co-Founder

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The Ostrich Effect: How can L&D help employees get their head out of the sand?

L&D should be on the alert for the damaging behaviours that the Ostrich Effect can have on an organisation.
Woman hiding her head under a lampshade

You may or may not have heard of it, but essentially, the Ostrich Effect is about ignoring a problem; sticking your head in the sand and hoping it will go away. The problem is that this rarely happens, the problem persists and pretty soon things can get out of hand.

Ostrich Syndrome, as this ostrich-like behaviour is known to organisational psychologists, is a cognitive bias where one avoids negative information by simply shutting it out. Of course, everyone can ignore issues in the short term if we are having a challenging day, don’t feel we can cope or other things take our attention away but know it is something that needs to be addressed at some point.

The Ostrich Effect can be every bit as harmful if it’s affecting the behaviour that’s going on throughout the rest of your organisation

Ignoring it won’t help

The Ostrich Effect, however, involves avoidance of negative information, typically some kind of problem or feedback, on an ongoing basis. Sometimes it’s a conscious deliberate choice. It's ‘avoidance coping’  reducing the uncomfortable feelings we might otherwise have to deal with by facing reality. In the short term, it can certainly feel much more comfortable to look away from an issue than to confront it.

For some people, it’s not necessarily a conscious choice either. It could be because of a blind spot they have; confidence that their perspective is always the right perspective perhaps and a misplaced certainty in their ability to spot genuine problems. 

Either way though, that almost inevitably means opportunities to address the issue are missed – and the issue starts turning into a far greater problem…

What is the impact of the Ostrich Effect on organisations?

You don’t need me to point out that this kind of behaviour can potentially be disastrous at the very top of an organisation. If senior leadership doesn’t face issues and challenges properly, there’s real potential for serious, damaging consequences. But the Ostrich Effect can be every bit as harmful if it’s affecting the behaviour that’s going on throughout the rest of your organisation too. 

Think about the employee who is witnessing poor practice and knows that they should call it out, but chooses to look away, telling themselves it’ll resolve itself eventually. Think about the manager who can see early signs of conflict between people in their team but does nothing to address it. Or the colleague who can see that the way another colleague is acting towards a customer could start to become detrimental to the reputation of the company… but cannot face being the one who raises it. 

Throughout the organisation, there are often many negative undertones – people sense the real challenges are not being tackled

How can you recognise the Ostrich Effect in your organisation?

What could indicate that the Ostrich Effect is having an impact on your organisation? Often it manifests itself in a general ‘avoidance’ culture throughout leaders’ and managers’ behaviours. There’s unease about trying to shift the status quo.

Uncomfortable conversations are avoided; rather than being addressed quickly and effectively, performance issues are swept under the carpet and business challenges that need to be faced up to, either short or long term, are down-played. 

Throughout the organisation, there are often many negative undertones – people sense the real challenges are not being tackled. It’s unsettling and can feel unfair too if employees see evidence of double standards as a result.

A culture of feedback can help

Once you’re aware of the potential impact of the Ostrich Effect on behaviour, it puts you in a position to consider what can be done to address it. Remember what lies at the heart of it. It stems from people consciously or unconsciously avoiding reality. 

So it follows that a lack of open, honest and constructive feedback fuels those types of behaviours – and one of the best ways to address that is to build a culture on a foundation of feedback. 

While creating this kind of culture will take time, there are many ways it can be nurtured, both at the individual level and across an organisation as a whole by giving leaders, managers and employees the right tools and skills to enable them to change their behaviour.

Use coaching conversations

There are several ways that feedback can be given and received, both formally and less formally, in the moment. 

Across an organisation, that can take the form of 360-degree feedback, and other performance approaches that encourage regular, honest conversations. Coaching helps in several ways. It encourages people to get into the habit of giving and receiving feedback regularly.

It can be used to help someone look at how they respond to feedback: understanding, for example, if it’s triggering a defensive response, or where their blind spots might be, and what they can do to overcome ostrich-like behaviours and biases.

Coaching enables people to acknowledge and think through what their worries and limiting beliefs might be that are dissuading them from dealing with an issue – and then identify the small steps they need to take to move forwards towards resolving it. 

Not only does coaching raise someone’s awareness of any tendencies to avoid issues in themselves… but it also helps them to recognise those tendencies in others too and know how to respond to them. 

The irony is that in your organisation, people are tending to collectively look away from those ostrich-like behaviours

Is the Ostrich Effect in effect in your business?

So what’s your culture like? Open, transparent and driven by feedback? Or is the irony that in your organisation, people are tending to collectively look away from those ostrich-like behaviours… in which case, it’s time to start thinking about the small steps that need to happen to overcome that – and soon.

Interested in this topic? Read Are you supporting your imposter syndrome sufferers?

Author Profile Picture
Jo Wright

Co-Founder

Read more from Jo Wright
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