4 Responses

1. Training Provider
   Hi

   I have a friend who works here and I think they will be able to help.

   http://www.keytraining.co.uk

2. Mark Benjamin

   Dear Manager

   My consultancy has extensive experience in delivering frontline / internal Customer Service training for a range of corporate organisations & Government agencies, and will be very happy to discuss the role / requirements if you wish.

   Many thanks

   Mark Benjamin

   Unique Touch learning & development

   07850 711803

   mark@uniquelearning.freeserve.co.uk

3. We can help

   Hi

   My business partner and I have been working on a similar shared services project for the past nine months. The project was for a company moving from a central services set up to a shared services model. This included all of their financial services functions. We provided the customer services training for all the employees linked to the companies values and the shared services competencies that had been put in place. The training also included working as one team and continuous improvement. We also designed a desk top prompt for delegates to use whilst taking and making telephone calls.

   We linked the training to the NVQ Level 2 in Customer Services and therefore were able to provide professional qualifications and access some Train to Gain funding for our customer.

   My business partner and I have a very strong customer services background and we deliver innovative and engaging learning. We design and deliver bespoke programmes focused on our customers needs. Our work on this project has been extremely well received with fantastic feedback and we are now exploring the next phase with our customer.

   The director for the above project would be more than happy to provide you with a reference on our work, as would one of the external consultants the company used for the Shared Services Change project itself. We can also provide a more detailed case study with delegate and stakeholder testimonies.

   We would love to discuss your project with you. If you would like to get in touch, our details are:

   http://www.crgtrainingandconsultancy.com

   Tel: 01508 539908

   email: enquiries@crgtrainingandconsultancy.com

    

   Many thanks

   Rosanne

    

4. Training Provider – customer service for SS Division

   I am an experienced training consultant with a career background of 20years plus in the service sector.  The following aspects of my experience may be useful to you.

   • Management experience of implementing excellence in service delivery both internal and external
   • Extensive training interventions delivered on internal customer service and colleagues as customers
   • Held senior management roles in leading organisations with strong Shared Services cultures  
   • Previously head of L&D in large multi-site business with strong reliance on Shared Services

   I would be pleased to have a coversation about your exact needs if you feel it is appropriate.

   Derek Purdon

   dp coaching & development limited

   derek@dpcoaching.com

   07970 780650