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Seb Anthony

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Trainer with Shared Services experience

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I'm looking for a Training Provider with extensive experience of Shared Services.

Have just set up a new SS division, currently made of of various Finance teams (Accounts Payable, Fixed Assets, Cash Management, etc)

There is a need for Customer Service training across two sites, for approximately 200 people altogether.

Please let me know if you can help with this, or if you know someone who may be able to...

Thanks!

4 Responses

  1. Mark Benjamin

    Dear Manager

    My consultancy has extensive experience in delivering frontline / internal Customer Service training for a range of corporate organisations & Government agencies, and will be very happy to discuss the role / requirements if you wish.

    Many thanks

    Mark Benjamin

    Unique Touch learning & development

    07850 711803

    [email protected]

  2. We can help

    Hi

    My business partner and I have been working on a similar shared services project for the past nine months. The project was for a company moving from a central services set up to a shared services model. This included all of their financial services functions. We provided the customer services training for all the employees linked to the companies values and the shared services competencies that had been put in place. The training also included working as one team and continuous improvement. We also designed a desk top prompt for delegates to use whilst taking and making telephone calls.

    We linked the training to the NVQ Level 2 in Customer Services and therefore were able to provide professional qualifications and access some Train to Gain funding for our customer.

    My business partner and I have a very strong customer services background and we deliver innovative and engaging learning. We design and deliver bespoke programmes focused on our customers needs. Our work on this project has been extremely well received with fantastic feedback and we are now exploring the next phase with our customer.

    The director for the above project would be more than happy to provide you with a reference on our work, as would one of the external consultants the company used for the Shared Services Change project itself. We can also provide a more detailed case study with delegate and stakeholder testimonies.

    We would love to discuss your project with you. If you would like to get in touch, our details are:

    http://www.crgtrainingandconsultancy.com

    Tel: 01508 539908

    email: [email protected]

     

    Many thanks

    Rosanne

     

  3. Training Provider – customer service for SS Division

    I am an experienced training consultant with a career background of 20years plus in the service sector.  The following aspects of my experience may be useful to you.

    • Management experience of implementing excellence in service delivery both internal and external
    • Extensive training interventions delivered on internal customer service and colleagues as customers
    • Held senior management roles in leading organisations with strong Shared Services cultures  
    • Previously head of L&D in large multi-site business with strong reliance on Shared Services

    I would be pleased to have a coversation about your exact needs if you feel it is appropriate.

    Derek Purdon

    dp coaching & development limited

    [email protected]

    07970 780650

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