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Seb Anthony

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Training aids

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I am currently writing some Customer Service and Phone Skills training for NHS frontline staff. I am looking for a video that is NHS specific that I can use to enhance these courses. Does anyone know of any good videos or other training aids that may be of use? Everthing I have used previously is retail / call centre focused, which isn't really the right approach for me. Any suggestions??
Lisa Hodge

2 Responses

  1. Happy to help
    Hi Lisa

    I currently work in the NHS, and have designed a customer service workshop that has gone down well with all levels of NHS staff. Happy to share this with you if you think it would help. You can email me at the following address:
    kirsten.holder@heartsol.wmids.nhs.uk.

    Kirsten

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