Training Spends in Contact Centres - TrainingZone

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Rachael Adams

Minster Law

Senior L& D Advisor

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May 11, 2011

Training Spends in Contact Centres

By Rachael Adams

Hi All

Does anyone have any figures or know of any where to find recent info for average training spend per FTE in contact centres specifically please?

Thanks

One Response

russlater says:

May 12, 2011 at 9:13 am

why do you specify FTEs?

surely anyone in a contact centre is an ambassador for the brand…any of them, FTE, PT, Casual or whatever can do as much good or damage to your reputation with your customers……….QED they should all have the same level of competency.

Just a thought

Rus

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