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Rachael Adams

Minster Law

Senior L& D Advisor

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Training Spends in Contact Centres

This post seeks information about typical training expenditure per employee in contact centre operations. The author asks for recent data and resources where such benchmarking figures can be found to understand industry-standard training investments.
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Hi All

Does anyone have any figures or know of any where to find recent info for average training spend per FTE in contact centres specifically please?

Thanks

Hi All

Does anyone have any figures or know of any where to find recent info for average training spend per FTE in contact centres specifically please?

Thanks

One Response

  1. why do you specify FTEs?

    surely anyone in a contact centre is an ambassador for the brand…any of them, FTE, PT, Casual or whatever can do as much good or damage to your reputation with your customers……….QED they should all have the same level of competency.

    Just a thought

    Rus

    http://www.coach-and-courses.com

     

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