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Seb Anthony

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Training strategy/service level agreements

Develop a training strategy and service level agreement to clarify roles, expectations, and responsibilities between departments. Learn how to structure an effective SLA that ensures training needs are met and establish clear guidelines for implementation.
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I’m a T&D manager who has been asked to design a training strategy/SLA for another manager’s dept. This should clarify roles, expectations and responsibilites to ensure the training needs in his dept are met

I don’t know where to start. Anybody got a template or useful tips on structure?

Many thanks
Rachel Billington

I'm a T&D manager who has been asked to design a training strategy/SLA for another manager's dept. This should clarify roles, expectations and responsibilites to ensure the training needs in his dept are met

I don't know where to start. Anybody got a template or useful tips on structure?

Many thanks
Rachel Billington

2 Responses

  2. Training Strategy / SLAs
    Hi Rachel, one of the key points for me is to reflect the clients SLAs or measurements whenever possible. I’ve been through this process a number of times in previous jobs and I’m happy to share whatever experiences will be useful. Feel free to drop me a line.

    Best regards,

    Richard

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