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TrainingZONE Newswire #358 – How to conduct a management development review


TrainingZONE Newswire - Issue 358
16 May 2005

1. Feature: Speaking their Language
2. Get the Idea: The Brainstorm
3. Parkin Space: We Can Learn from Google
4. 360-Degree Profiling - Is it Still Effective?
5. Demand for leadership development doubles

Editor's note
As yet another survey suggests this week, management development
is the training priority for 2005. But while the benefits of
developing lower and middle managers may be obvious to the
business and the staff in question, what about those at the top
of the management tree? How do you persuade a CEO to undertake
development? This week Simon Court explores the benefits of a
business, organisation and management review, which he says can
lead top executives into a whole new level of understanding when
it comes to training and development.


Claire Savage
Editor, TrainingZONE
mailto:[email protected]

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News and features
To keep up to date with training news visit TrainingZONE
daily. This week's highlights:

Feature: Speaking their Language
Simon Court explains the seven steps of a business, organisation
and management review to assess the need for management
development within your company.

The Big Idea: The Brainstorm
So common and so misused, in the first of this new series on
innovation tools, Brian Campbell explains how to brainstorm

Parkin Space: We can Learn from Google
Google has shown that information on demand can be a multi-
billion dollar business, but what are the implications for that
other knowledge industry - training?

360-Degree Profiling - Is it Still Effective?
Is it the tool or the way it's used? Alan Rands looks at why
360-degree profiles don't always deliver the results they

Management Extra
All the best management thinking in one package.
Fuse key ideas with applied activities to help managers examine
and improve how they work in practice.
Access Free Resources Here:
* Pre-prepared training plans, field tested to save you time
* Assistance with accrediting bodies, including ILM
* Facilitator's Guide

Demand for Leadership Development Doubles
Survey of visitors to this year's HRD Exhibition finds the
importance placed on leadership development has doubled in the
last year.

CIPD Cites Challenges of Managing Diversity
Ignoring diversity can reduce productivity and performance, but
badly managed efforts to introduce diversity could equally
undermine business performance.

Customers - Not Managers - Key to Motivation
Interaction with a customer is the primary generator of an
individual's energy at work, according to this study by MBA

Warehouse Clearance Sale
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Click on the link for more information

Resources: Customer Service Documents
An indispensable selection of materials, which includes:
Diagnostic questions around customer service
Customer service slideshows
Building Long-Term Customer Focus Handbook
Customer service training course

Browse all documents in the TrainingZONE Library:

Any Answers
Catch-up with the latest questions being asked by the

After 20 years in Australia, Celia Rice is contemplating coming
back to the UK, but wonders if her qualifications and experience
will be recognised here?

Gary Hosey needs some self-study suggestions to help a manager
understand women.

Maria Humphreys has her CTP but needs some tips on how to get
the corresponding experience to make her employable.

Trust the Best - materials for training providers
Help managers develop the skills they need to get themselves and
their business ahead. We cover:
* Introductory Certificates - Team Leading Level 2 and
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* Introductory and Full Diploma in Management Level 4
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May be reproduced in any medium for non-commercial purposes
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Tel:+44 (0)117 915 3344 Fax:+44 (0)117 915 9630 ISSN 1474-2225


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