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TrainingZONE Newswire #367 – Putting Skills on the Business Agenda


TrainingZONE Newswire - Issue 367
18 July 2005

1. Feature: Peer-to-Peer Coaching
2. Skills Summit 2005: Putting Skills on the Business Agenda
3. The Way I See It... The Motivational Customer
4. Parkin Space: The Learning Object Paradox
5. The Big Idea: Perception Mapping

Editor's note
Making the keynote speech at Skills Summit 2005, Oracle VP for
UK, Ireland and South Africa Ian Smith outlined how staff
development is crucial to the success of his organisation.
Looking at development from an individual, organisational, UK
and global level, he warned that businesses must develop their
staff to keep a competitive edge.
Read Smith's thoughts on development and the skills challenge
facing the UK, in his own words:


Claire Savage
Editor, TrainingZONE
mailto:[email protected]

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News and features
To keep up to date with training news visit TrainingZONE
daily. This week's highlights:

Feature: Peer-to-Peer Coaching
Gareth Chick explores the benefits of peer-to-peer coaching
groups for executive development.

Skills Summit 2005: Putting Skills onto the Business Agenda
Senior VP & MD for Oracle UK, Ireland and South Africa Ian Smith
on the importance for business to invest in staff development.

The Way I See It... The Motivational Customer
Sophie Ejsmond explains how customers can be the key to boosting
team motivation levels.

Parkin Space: The Learning Object Paradox
In theory learning objects are easily reusable, Godfrey Parkin
explores why in practice this does not always hold true.

On the lookout?
For something different? Something fresh and exciting? Something
that really works? Then you're looking for us. CreativityWorks
develops top people and top teams. We help the best get even
better. How? Click here to find out more...

The Big Idea: Perception Mapping
Brian Campbell describes how a perception map can shed a fresh
light on problems and issues.

UK's Undervalues Vocational Skills
The UK is placing less importance on vocational skills than
other European countries.

Kelly Calls on Europe to Meet C21st Skills Challenge
Education and Skills Minister Ruth Kelly calls for skills
investment to make the EU a knowledge-driven economy.

More Workers Learning Through Unions
The number of people using their unions to access training at
work has risen by 9% in the last 12 months.

Resources: Customer Service Documents
An indispensable selection of materials, which includes:
Diagnostic questions around customer service
Customer service slideshows
Building Long-Term Customer Focus Handbook
Customer service training course

Browse all documents in the TrainingZONE Library:

Any Answers
Catch-up with the latest questions being asked by the

Have you developed 'service definition' documents for use with
training consultants? Gwen Turpin would like to hear about it.

Joanne Hord is looking for fun exercises to help develop staff
skills in negotiation, questioning and objection handling.

How do you guide staff through the transition from team member
to team leader? Julie Mullen needs some tips.

Management Trainer - 30,000 - 50,000, London

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Copyright (c) 2005 Sift Group Ltd. All rights reserved.
May be reproduced in any medium for non-commercial purposes
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