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Wantded! A special Ice Breaker for a Special Client

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As part of a South Wales Call Centre Initiative, my company are delivering training to Prison Inmates in preparation for their rehabilitiation into society. I am gathering ideas for ice breakers and activities that will get attention and prove insightful.

The sessions will introduce:
Inbound customer service enquiries
Inbound/Outbound sales
Complaints handling
Assertiveness
Geographical awareness
Interview Techniques
Employee awareness, targets, KPI's, positive attitudes etc.

Any ideas? If anyone else has worked with Prisoners in the same capacity, I would be plesed to hear from you.

molly carey

4 Responses

  1. Some ideas
    Hi Molly,
    Hope that you’re well, get in touch for some help/ideas.
    All the best,

    Megan

  2. I Know Where You Can Get 100 Ice Breakers
    Dear Molly

    If you go to http://www.skillbites.com and sign up for a free trial you will be able to choose from over 100 ice breakers.

    When you log in to the skillbites system go to HR & Training under the resource libary, then click on Training – Techniques and then select ice breakers.

    Hope this is of help.

    Nick Fry

  3. Ice Breaker
    A couple of general ones that induce talking to each other I have used and seem to go down well:
    1. Each person has the name of a cartoon character on a piece of paper on their back and by asking the others in the room questions have to decide who they are.

    2. With all stood around split them up into groups by getting all who have a birthday in Jan – Mar in one group, Apr – Jun in another, Jul Sep and then Oct – Dec in the final group. They then haev to talk to each other for a certain amount of time. you can then change the groups to say places of birth i.e North, South East West – this then brings in the geographical part you want.
    Hope this is of use?

  4. book recommendation
    Molly

    I frequently use a book called 101 More Training Games by Gary Kroehnert. As the title suggests, it contains 101 games specifically for training programmes and identifies their use by codes such as Icebreaker, Team building, communication, problem solving etc.

    I know that it is available on Amazon and I would recommend it. Hope this helps and good luck!

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