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What is an alternative name for “nursery” or academy”


When we have new recruits for the Contact Centre they join what is currently called the " nursery" or "academy". Does anyone have any alternative suggestions to these names?

Sarah Money

8 Responses

  1. new name for the nursery
    You could do worse than the name of this website! How about Training Zone or Learning Zone


  2. Adventure

    Nursery does sound rather patronising, and I’d avoid academy as that is best used for a more all encompassing approach to learning in the organisation (

    How about ‘Base Camp’ implying that they’re starting on a big adventure?

    Let us know what you pick!

  3. ‘Evolution Bay’
    At a previous company we created an ‘Evolution Bay’ which was the stepping stone between the training environment within a contact centre and the contact centre floor itself.

    All new telephone based employees would spend two weeks here and would have an intensive coaching programme designed to consolidate their learning so far.

    I trust this is of some help and wish you every success in the future.


  4. new starter area
    In the organisations I have worked with it has varied. Training and Development zone have been popular then moving into a graduation bay…


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