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Seb Anthony

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What is best practice for delivering training over the web?


I am reasearching what constitutes best practic when delivering a wide range of material to groups of up to 12 who may all be in different locations using web technology. What are the do's and dont's, what sort of content goes well and what is to be avoided? What can go wrong, and what tips do you have for ensuring that the session leads to a change of behaviour?

Your comments are most welcome.
Michael Brown

2 Responses

  1. work with the preferences of the participants
    We recently ran a programme on managing virtual teams completely remotely – using webinars, a social networking “learning cafe”, survey tools and personality profiling tools. The participants were located across South America. A key element to the success of the programme was understanding the personality preferences of the participants – and the delivery team – so that we could maximise engagement and interaction. Do contact me if you want more information – [email protected]

  2. e-Training
    Hi Michael,

    I use the virtual classroom pretty much daily to deliver sessions to people in various locations across the world. One course in particular that covers best practice of using virtual classrooms is the TAP Certificate in e-Training Skills.

    As Karen says, interaction is the key – make sure that you engage your audience by using a variety of tools – eg: slides, whiteboard, application sharing (if applicable) etc. I always get my audience to use ticks and crosses to check that they can hear me ok, check that they can see the slides ok, to check that they are all in the same place and to check that they have understood my instructions.

    Prior to these sessions I end out comprehensive joining instructions with system requirements and screenshots so they know what to expect if it is their first time joining a virtual classroom session. I also offer to run test sessions prior to the training session to check people can access the virtual classroom.

    I hope this helps, and please contact me at [email protected] if I can help further.


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