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Seb Anthony

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Working with clients from the new EU member states


Just been asked to design a course on working with clients from the new EU states

It's for managers in the public and private sectors

No idea where to begin.Suspect it needs a blend of technical/legal/cultural soft skills All in one day. Any ideas or signposts

Jennifer Topping

4 Responses

  1. Working with new EU members
    It sounds like you need to do a bit more probing into what is driving this initiative and what this training is meant to achieve.
    It could be anything from brief awareness training so that people don’t make assumptions, avoid embarrassments and are more sensitive to multicultural issues generally. Or maybe there is a need to know about, and know how to do business with, each new EU member state – there is quite a difference between Romania and Malta for example.
    This is a specialist area and you may find it hard to design and run the programme if you don’t have the requisite knowledge and experience. For one of the best places for advice, development for yourself or potential delivery of the training see
    Best of luck

  2. EC Cultural
    Jennifer hi, the Regional Language Network, through the UK Trade and Investment service, have a team who can help with cultural awareness guidance. This might be a useful service to speak with for ideas ?

  3. New to EU
    Hi Jennifer,

    We have been working with clients both from within and outside EU, If you would like some help please Email me and maybe we could share some information. [email protected]

  4. Dont treat them differently
    I have worked full time training in Bulgaria and Romania for the last eighteen years. If the clients are already managers you will be surprised at the knowledge they already have. They will be used to high level training using multimedia and other modern techniques. Only in small towns will there be more of a problem. Allow plenty of time for translation of your presentations and get a translator that understans the technical words you use. Do not underestimate their ability.


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