Has anyone got details of the 7 (or it may be 8) standards that make up World Class Indicators for business performers. These were due to be published by the Harvard Business Review, I believe somtime in 1999. The indicators may have originated from a similar set of standards called the World Class Selling Indicators.
A copy, an e-mail or a web site would be much appreciated.
Thank you
alistair gordon
2 Responses
E-Mail address!
Missed my e-mail address!! Any help, please contact gordonalistair@barclays.net or telephone 07775550818. Thank you
=EFQM ?
Are you referring to the European Foundation for Quality Management (EFQM) dimensions? If so, check out http://www.efqm.org