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World Class Indicators – Business Performance


Has anyone got details of the 7 (or it may be 8) standards that make up World Class Indicators for business performers. These were due to be published by the Harvard Business Review, I believe somtime in 1999. The indicators may have originated from a similar set of standards called the World Class Selling Indicators.

A copy, an e-mail or a web site would be much appreciated.

Thank you
alistair gordon

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