'Yes, We Never Say No' - quality service training on BBC Knowledge

TrainingZone

‘Yes, We Never Say No’ – quality service training on BBC Knowledge

By TrainingZone

Tags: Behavioural Skills

Thu, 6 Jul, BBC2, 0600-0630
Managers in an international hotel chain demonstrate how they get staff to commit their hearts and minds to providing a quality service

* Alert! link: Business and Training Vocational and training related material.

http://www.bbc.co.uk/education/lzone/newbusiness/

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