Hola!
Im putting together a short workshop for a group of maintenance operatives and the call centre helpers that provide the work for them.
Motivation isn't great and I need them to understand why their roles are so important within the team and appreciate the work of others.
Does anyone have any ideas I could use to put together an exercise for this group of 14?
Cheers.
James
3 Responses
Chain
Hi James
Thinking links in a chain all as important as each other. Definitely should include real life feedback from customers. I would focus on consequences of them not being there and doing a good job. Think BIG…ie loss of custom, reputation, jobs and possible company failure if they don’t perform. Best I can do on my mobile! Good luck
in addition to Steve’s suggestion
a short case study of a customer's situation and what effect it has/would have if the chain broke down…….I'm making a guess here but….no supper, no heating, no security, no light no power. What effect would this have on the particular customer who is…..business critical, aged, infirm, going through a bad marriage, etc etc
Thanks Chaps!
That's given me a good start.