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James Quinn

GRASP. Learning & Development

Learning & OD Consultant

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You are important.



Im putting together a short workshop for a group of maintenance operatives and the call centre helpers that provide the work for them.

Motivation isn't great and I need them to understand why their roles are so important within the team and appreciate the work of others.

Does anyone have any ideas I could use to put together an exercise for this group of 14?



3 Responses

  1. Chain
    Hi James
    Thinking links in a chain all as important as each other. Definitely should include real life feedback from customers. I would focus on consequences of them not being there and doing a good job. Think BIG…ie loss of custom, reputation, jobs and possible company failure if they don’t perform. Best I can do on my mobile! Good luck

  2. in addition to Steve’s suggestion

    a short case study of a customer's situation and what effect it has/would have if the chain broke down…….I'm making a guess here but….no supper, no heating, no security, no light no power.  What effect would this have on the particular customer who is… critical, aged, infirm, going through a bad marriage, etc etc

Author Profile Picture
James Quinn

Learning & OD Consultant

Read more from James Quinn

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