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Seb Anthony

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15 minute buzz training

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I am looking to put together a library of in-house training modules that require very little preparation time or tools in order to gain quick wins with staff motivation, owndership and teamwork relating to customer service and going the extra mile. These modules are only meant to last 15 minutes and for use prior to shift starting for folks to then go out on the "shop floor" and servce and sell.

Lyn Cameron

2 Responses

  1. Buzz Sessions
    Lyn

    I have some buzz sessions around listening skills, questioning skills, rapport building etc that you maybe interested in.

    Recently I have emailed these to other TrainingZone members and I would be more than happy to send these to you as well.

    If you are interested, please feel free to drop me an email ([email protected]) and I will happily send these to you.

    Wishing you all the best

    Neil

  2. Buzz Session
    Hi Lyn

    For Ease of use and to provide a consistent template of how a buzz session should be run. I developed the STICK Acronynm
    Salution
    Tell me about..This is where you ask your group their ideas
    I have some ideas, This is where you give your ideas
    Collaborate, bring the ideas together
    Kick it! Get out and sell

    Seems to work. Drop me an E-mail if you want to talk more or want any examples

    All the best

    Rich
    http://www.supremacytraining.com

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