Does anybody know where I might find surveys and statistics on customer service. In particular I am looking for surveys on "Why customers choose a particular company/product?" and also on customer loyalty "Why do customers stop using a company/product?"
I seem to have been searching the internet forever, can anybody help?
Many thanks
Annette
Annette Cooper
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One Response
customer satisfaction surveys
you may find some useful information relating to these types of surveys under “marketing” in particular the web site for the CIM http://www.cim.co.uk contains downloadable surveys