4 Responses

1. Clarifying point?
   So Steve, would you say that you are looking for someone who will help you develop a ‘Best Practice’ approach that will fit in with your current business objectives and adjust the Customer Service culture in specific areas so that it is brought into alignment with business objectives?

   I assume that this would also raise some points regarding other aspects of business that would also need to be addressed?

   Or am I reading your request wrong?

   Nigel

2. Training
   I can supply a number of suggestions in customer relationship management and developing organisational strength via this aspect.

   I also suggest you discuss this further with Sue McGaughran of Training By Design Global Ltd tbdglobaltd@aol.com as she has extensive experience in this field both as a consultant and trainer.

   Lime One Ltd
   limeone@mail.com

3. leading edge customer service
   I think you are referring to ‘branding’ your organisation through customer service. This requires research into your customer’s experiences in dealing with your company, and a mapping your current processes against what they want. I know two excellent small firms that do this – Changemasters International (contact Rowan Jackson onrowan@changemastersinternational.com 0193 240391), and High Peak consulting, (contact Jane Palmer at jane@highpeakconsulting.com and 020 7278 5778)

4. Consultancy with experience of successful OD improving customer
   Hi Steve

   I have done some work for an organisation called MI Research which has involved the sort of work you mention. There is an on-going project with a financial services group and a currentone with an IT support company. Both involve bringing about a cultural change.
   They are based in the Isle of Man, and their number is 01624 827901.
   Worth a call, I think!
   Cheers
   Andy