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Aggressive Behaviour


I am training at our warehouse facility and some of the supervisors are struggling with handling aggressive behaviour in their teams - grateful for any ideas or material that members would be willing to share

Thanks in advance

3 Responses

  1. Dealing with aggression

    Hi Michelle,

    There are a couple of free activities on dealing with aggression below. The first is focussed on dealing with aggression from clients, the second from other people in general. Hopefully they’ll be useful to you – or you may be able to adapt them to suit your needs more.

    1) Aggressive Clients:

    2) Assertiveness: Dealing with Aggression:

    You will need to register on the site (free) to download them. Let me know if you  have any trouble I can email them over to you.


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