Hi,
Can anyone point me in the direction of good Conflict Resolution training. We are looking for a bespoke programme for team members and managers within the leisure and fitness industry. The aim is to help them feel more confident and assertive when dealing with particularly demanding, challenging or aggressive customers.
Thanks
Alison
4 Responses
QED Training
I attended a course with the above QED i found helpful and informative in this area.
He can be contacted here [email protected]
Conflict Resolution
Hi Alison Try CEDR (Centre for dispute resolution) – see their courses here: http://www.cedr.com/skills/bespoke/
Conflict Resolution Training
Hi Alison,
We have a Conflict Resolution training course which is geared towards team members and/or managers who have to deal with conflict whether it be over the phone or face to face.
We have delivered this course to many organisations across the country and, it has attracted excellent feedback from delegates who have attended the course.
This is a 1 day course which can be tailored to meet your specific requirements.
If you would like some more information or, wish to discuss further, I can be contacted at [email protected] or 020 7556 9323
Kind Regards
Neil
Conflict resolution training
Hello everyone – thanks for all your responses.
I will do some research into your responses now and follow up as appropriate.
Thanks again
Alison