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Assessment Day for Call Centre



Does anyone have any good ice breakers and group exercises that can be used for an assessment day to recruit for call centre agents?

My email is [email protected]

I would appreciate any help.

Many thanks,


3 Responses

  1. Purpose?

    Hi Neel, did you have any specific objectives for the exercises and ice breakers?  How much time is allocated to each item?  A little more detail would be helpful with offering suggestions.  Thanks!  🙂

  2. Assessment centre activities


    First up, I’d definitely avoid any icebreaker exercise. Break the ice by all means but not with anything that might be seen as trivial or irrelevant. I puts candidates under even more stress and reflects badly on the company. A warm welcome, introductions and a clear briefing about what will happen is likely to be more effective.

    As to exercises, these have to be specifically designed to meet your recruitment criteria, and the assessment mechanism (eg observer checklist) would include rating against the key criteria. You may get others who will give you an example of a possible exercise but please don’t think you can just lift it and use it. It sound like you may not have been trained in how to design and run an assessment centre. If you haven’t, find someone who has expertise in this area. Getting it wrong is not just about the frustration on the day, it also about getting the very best candidate and in maintaining your reputation with those who don’t succeed.


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