Conflict Management for customer services

Seminar Providers

Sales Qualifications

Red/Black game

record keeping -yuk!

Growing training revenue in the automotive industry

ECDL question

Customer Service Training Games

Simulation games – any views

Can you help?

creating a soundbite to put into a presentation

American Training Professional moving to the UK

Trainer’s qualifications

NVQ/VRQ Evaluation

Training management software

Delivering Brand Standards

Advice on facilitating Customer Focus groups

Activities on business writing skills

What next?

Help needed with training room!!