Dealing With Difficult Customers – Book Recommendation Please!

Presentation challenges

English second langauge — how to articulate your words correctly to a customer?

Call Centre reps – dealing with culture differences

Microteach

Associate Work

Changing attitudes through training

Transactional Analysis – Video?

Learning points on Transformational Leadership

Team Building Activity

Training Video/DVD – IFA

LMS

Leadership

Lunchtime Fun at Annual Conference

Dyslexia in the workplace

Effective listening skills in Call Centre

Listening exercise for call centre

Business development trainers based in Dubai/Abu Dhabi?

Improving cross team communication – exercises

Tone of voice & body language