Currently looking at the organisation design of HR & Learning, and our operating model is covering self service, service centre (transactional enquiries) and centres of excellence, (specialist areas of expertise). I'd be interested to hear from other organisations who have a similar model for L&D.
One Response
Sounds like a good model.
Sounds like a good model.
In my experience of providing outsourced managed learning services to organisations, there will always be a need to support employees, be it providing the transactional support or the specialist expertise. Very few people can really drive through performance change without any support.