Could somebody give me definitions of Customer care and Customer SErvice that differentiates between the two?
John Meechan
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Could somebody give me definitions of Customer care and Customer SErvice that differentiates between the two?
John Meechan
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4 Responses
Generally speaking…
Hi John,
I would say that customer service is viewed in the present tense, whilst customer care is after sales.
The easiest example that springs to mind is the sale a car. Good customer service should ensure the sale. Good customer care should ensure repeat business.
Does that help?
Regards,
Clive
Customer Care v Customer Service
Customer Service is what you do. Customer Care is what you give. Essentially I would say they are the same thing to all intents and purposes. My customer service team manage faults and enquiries for our customers while exibiting customer care skills. OK another way of saying this Customer Service is doing the job. Customer Care is understanding the customer’s needs. Showing empathy and the like.
Customer Service & Care
I have a couple of articles reference the subject of your posting.
Please feel free to drop me an email confirming you interested in having them emailed.
articles
James,
I would love to see these articles, but your email address isn’t on the message.