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Customer Services Training


Hi everybody,

I have Customer Services training material that I have been using for the past 3 years and I am just looking for something fresh that I could perhaps swop with someone. I would love to compare notes and get a few more new ideas. Anyone keen to share? Even if you would like to just send ice breakers or your favourite exercise. Any info. on Customer Service would be most welcome:)



2 Responses

  1. Try my free customer service downloads

    I am happy to swap or direct you to my free customer service downloads Fiona.

    For 28 years I have been working on customer service issues and I am loading a lot of material onto my website.

    Next up will be 20 videos. I have developed a 4 ‘R’s model – see my site for the details.

    Do take what is there now, and come back soon as more will be going on in the next few days.

    Just go to

    All the best,

    Andrew Gibbons

    [email protected]


  2. Customer Service Training


    I have some customer service stuff we have just used for our induction of apprentices – including ice breakers.

    email me at [email protected] if you would like me to send these through to you. Let me know the type of customer service you offer too.





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