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Handling aggression and violence in the workplace

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I need to develop a course on handling aggression and violence in the workplace so can anyone suggest some good resources for me please?
Many thanks
Sally Foan
THE PEOPLE TREE
sally foan

3 Responses

  1. Have you tried?
    Sally,

    I developed a Dealing With Very Difficult Customers course which covers some of this material, and found the Suzy Lamplugh Trust enormously helpful. I’m sure they’ll be able to get you started.

    I also found resources from Relate, TUC, and CIPD central library very helpful.

    Good luck,

    Megan

  3. Ask the NHS
    Sally
    Contact your local primary care health trust and ask them for the resources they use.
    The training that Accident and Emergency staff use to allow them to put up with the extreme abuse and violence they face on a regular basis should be very valuable.

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