I work in the hospitality business and I have a team of complaint handlers and I am looking for an experienced trainer to deliver an in-house bespoke course in dealing with complaints/using empathy, dealing with customers who want escalate.
If you have used someone who has delivered similar training with fantastic results, or have material you are happy to share I would love to hear from you.
Thanks, Wendy.
3 Responses
Hi Wendy
Hi Wendy
Can I ask where you are based? We have years of experience within the hospitality sector and have delivered complaint handling to numerous sectors.
Sue
We are in York.
We are in York.
Hi Wendy
Hi Wendy
We’re based in Glasgow but York is very do-able as I have family not far away. If you would like to discuss further, please give me a call on 07766 422376 or email me on sue@people-solutions.co.uk