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How do I undertake an IT Skills Training Needs Analysis


I want to undertake a training needs analysis to evaluate which IT courses are most needed within our business. We have all the regular MS Office products as well as in-house applications but they are being used to different levels of proficiency - some people are just getting by, others are almost gurus. Competency based TNA's don't seem to meet my needs. I need to develop a true picture of where skills are lacking so I can develop courses and prioritise training accordingly. Can anyone suggest a method or type of analysis they have used before?


Shona Hewat
Group Trainer

Shona Hewat

3 Responses

  1. I’ve been down this road before
    We have carried out skills assessments before. One way is to ask the Managers what skill level they think the staff should have (on a scale of 1-5 for instance) then ask their staff to rate themselves using the same rating system. Gaps are apparent where ratings differ!

    Another way would be to use a CBT course ‘pre-assessment test’ for things like MS Office products. That shows up gaps too. Email me if you think I can help.

  2. Skill Audit
    I found myself involved in doing something very similar to what you describe.
    The way I tackled this issue was to produce a series of “mini tests” that allowed all staff to demonstrate their current IT skills. The “Tests” ranged from a Q & A sheet to completing a passage of text through to a short presentation.

    What that did was produce current, tangible, evidenced skills that allowed me to tailor appropriate solutions to the individuals involved.

    Hope this helps, mail me for more information

  3. TNA for IT Skills
    We can certainly help with this. We have undertaken huge TNAs in IT for the NHS.
    If interested please e-mail me with a phone number, or call Kairos on 01454 417360.


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