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How do you measure employee’s lack of computer ability


Are there any existing metrics for measuring the level of personal productivity using a PC for a large company to assess who needs what training?
Rick Limentani

4 Responses

  1. Try

    You could try – I have never actually used them professionally but they offer tests for demonstrating testing skills on Microsoft office products + other basic computer functionality.

    Hope this helps.

  2. Try ECDL
    You could take the content of the European Computer Driving Licence (ECDL) and present it to your staff as a questionaire in the form of what can you do or not do from the following.
    We did something similar to ID the IT training requirement and are currently running different training opportuniies as a result.

  3. Basic PC Assessments
    I’ve had to assess 250 employee’s computer skills. I sought similiar assessments that were free on the Internet and found about six. From those, I compiled a test that would test the skills that we needed our people to have to operate the software we use. I had to add several questions that were specific to our needed skills set.

    It has been an eye opener–especially with people whom we thought were PC competent!

  4. Work Reporting and Processing System
    When I worked for one of Australia’s Big Four banks I found the mortgage processing centre had a corporate computer system called WRAPS which recorded details of each processor’s work.

    Although I initially thought it a bit of a left over from the Taylorian school of management (time and motion) an advantage was that I could identify errors … and the people repeating them. For the first time in my 20 years as an HRD practitioner I was able to identify errors, have one of my team train the people creating them AND afterwards prove that the training had worked.

    An extension of this is that managers can determine what a reasonable productivity level per person is. Obviously as is often the case, the cost of implementation may well exceed the benefit of really knowing who is doing what.


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