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Lloyds TSB Cuts Time to E-Learning


Lloyds TSB has managed to plan, develop, test and implement an hour-long e-learning course in less than three weeks.

The bank’s fastest-ever implementation of e-learning was made possible by a Lloyds TSB-specific e-learning template, which cut the six weeks of testing that the bank usually undertakes when it adds learning content to its intranet.

Val Laycock, Senior HR Project Manager at Lloyds TSB, said: "We have very strict technical standards for putting content on our intranet and everything has to be thoroughly tested. This course is built on an innovative template, so once the template was signed off, we were able to simplify the testing and this made the whole development process much quicker and easier."

The e-learning course was created to help 30 specialists in the bank’s Wholesale and International Banking business learn the basic principles of how to calculate interest and pass charges.

"As the course was being built we were able to review and amend the content in a Word document, using tracked changes," said Laycock. "The template enabled the script in the Word document to be lifted and dropped in to the course."

Learning services company KnowledgePool and e-learning specialist Maxim Learning were behind the project.


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