Looking for Call Centre monitoring form

TrainingZone

Looking for Call Centre monitoring form

By TrainingZone

As part of your role, are you required to listen into customer service/call centre staff's calls and monitor them for training issues? If so, could you mail me a copy of the form that you use please i.e. what things you 'rate' the call on e.g greeting, control of call etc. The rating system that you use - how often do you monitor?
My mail address is [email protected]

Thanks

Lisa
Lisa Birch

One Response

AnonymousUser says:

February 26, 2002 at 12:32 pm

Generic Monitoring form sent
this can be adapted to suit your call centre and the items that you are looking for from your call handling agents.

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